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  1. Pet sitting, dog walking, and pet taxi in Vero Beach, FL

Pet sitting, dog walking, and pet taxi in Vero Beach, FL

Professional Pet Sitting & Dog Walking
in Vero Beach, Florida
772-494-8575
Policies & Procedures
Meet and Greet:
Pet Sitters Plus, LLC. requires a free meet and greet before providing you and your family with any of our services.  At the meet and greet please have the following items ready:

1) Keys- two (2) or one (1) key and a garage code
2) Security alarm information
3) Community gate codes- If we need a code to enter your community and one for the walking gates please be prepared to provide them
4) Payment methods- checks, cash, or credit cards
5) Regular dog leash
6) Vaccinations forms
7) Veterinarian contact information release/permission (Medical Emergency)
8) Evacuation plans- Hurricanes, etc.
9) Secondary contact person information- neighbor, relative, community association 
10) Any service companies or persons that will be working on the or around the house while we are there 
11) Emergency Pet Guardianship Documentation

Pet Sitters Plus, LLC. must be made aware of ANY pet health and or aggression issues at the Meet & Greet.  We reserve the right to refuse service based on health, temperament, and interaction issues.

Keys:
You must provide two (2) sets of keys.  If Pet Sitters Plus, LLC. is required to make a second key the fee is $20.  If garage code is used as the key, we require that we have an entry code and one key.  In this case one key copy is required in case of power outage or door code not working.  
The keys collected are coded by your pets’ names, no personal information is included on the key chain.  All the keys are placed in a locked safe until needed.  At the end of the service the keys are collected and placed back into the safe.  One set of the keys are used as a backup and are located in a locked safe.  They are used in cases of emergency and are used by the backup sitter.  If you ae involved in an accident, experience a health problem, or other emergency, we will have a key to access your home and provide care for your pet(s).
Pet Sitters Plus, LLC. will provide one (1) key pickup (at consultation) and one (1) free key return (after your first pet sit).  After that, clients who choose not to keep a key on file in the office will incur a $18 key pickup/return fee for each key exchange.  We will not leave your key in an unlocked unsafe hiding place after our last visit.  We will not lock keys in your house after our final visit.  If you get delayed in returning home, we will have no way to access your house to care for your pet(s).
Security Systems Protocol:
Please notify security company that we will be onsite.  We require that you let us know the following information:

- Codes 
- What security company you use
- Their phone number
- Your phone codes
- Any additional information
- Your permission to speak to the security company 

It is important that you inform us of any changes made to this service before you leave town.
Emergency Pet Guardianship:
Pet Sitters Plus is ready to help you with emergency life situations the best way we can by providing guardianship information and contact paperwork.  To do so we need to have the following information:

- Your pets’ emergency pet guardianship contact information:
- The guardians’ name
- The guardians’ address
- The guardians’ phone numbers:
- Cell phone numbers
- Home numbers
- Work numbers

Pets:
Pet Sitters Plus, LLC. considers all pet(s) that we provide services to as one of our own pet(s) and part of our own family members.  Therefore, we would not treat your pet(s) any differently than we do with our own.  We will NOT abuse, neglect, ignore, disrespect, or harm any of the pet(s) that we have in our care.

No Pet Left Behind: We need to be notified of all the pets at your location inside or outside.  All dogs and cats need to be visited everyday at least twice (2) a day for dogs and once a day for all other pets.  We cannot guarantee that free roaming outdoor cats will be seen by our sitters therefore; we request that if they are indoor/outdoor cats that they be left inside during our visit.

Due to pet illness/injury a specific visit time CANNOT be guaranteed for your pets’ visits.  We will visit your pets within the two-hour time window indicated in our scheduling program.  Pets requiring special medical attention, time-sensitive medication dosage, puppies, and senior pets will be given priority, as a more exact consistent time frame is needed for these pets.

Pet Sitters Plus does not walk our dogs or our clients’ dogs on a retractable dog leashes.  We have decided to refuse to walk dogs with a retractable due to the accountability and reliability of this device.  Please plan for our arrival with the use of a regular dog leash.
Vaccinations:
All vaccinations and forms must be provided for all of your pets prior to our services.  If not, Pet Sitters Plus reserves the right to deny service.
Medical Emergencies:
Our medical emergency form (included) must be signed authorizing us to take your pet to the veterinary in case of emergencies and a payment plan must be put in place with the veteran office.   

If a client’s pet(s) become ill while under our care, this authorizes Pet Sitters Plus, LLC. To transport ill pet(s) to their veterinarian for treatment and allows us to address the medical issue.  Every effort would be made to contact client or client’s emergency contact to approve any emergency treatment recommended by the veterinarian (unless otherwise stated in the veterinarian release form which must be signed by the client.)  If we are unable to reach anyone, we are authorized to act on your behalf to approve treatment.

Weather:
Every team member and client is asked to listen and watch the weather as they head to each of the clients’ houses.  Pet Sitters Plus teammates will contact the client if they are unable to reach the clients’ house due to the weather and roads.  If a client is not reached by the sitter they are required to keep constant contact with the main office so, that we may try to contact the client and advice what steps we are taking to address the situation. 

We will not intentionally put your pets in harm’s way, therefore we may have to wait for the weather to improve before continuing with walks or rescheduled the visit.

Heat:
With being a Floridian resident we plan our walks around our pets age, breed, and heat for the length and time of the walk.  
Rain:
We walk in the rain unless it is pouring hard.  The pet sitter has the choice to watch the weather and walk the dogs when the rain has ceased.  Each teammate is asked to bring a towel and when returning the pet(s) to the house they will dry the pet(s) as well as possible.
Flooding:  
When flooding is projected for the area, we will develop a plan to deal with the situation.  The plans will to be sent to you.
Hurricanes:
In the event of a hurricane all clients are required to have an acceptable evacuation plan if leaving town.  Otherwise Pet Sitter Plus is not responsible for handling the care of your pets.
Hail:
Pet Sitters Plus feels that in these weather conditions the best decision is to wait until the weather has cleared before the walk or after that or additional visit.
High Winds:  
Each teammate has the responsibility to decide if the winds are too much for them to handle walking a pet.  Rescheduling or an additional visit maybe required.
Emergency Situations:
Pet Sitters Plus is here to help you in any way that we possibly can.  It is your responsibility to have made your plans for all emergency situations, because we cannot guarantee availability.
Back-up Sitter:
In the event of injury, illness, or other type of unavailability of your assigned pet sitter another Pet Sitters Plus team member will be assigned.  It is Pet Sitters Plus’s policy to ensure that your pets are dealt with as scheduled.  However, there could be emergency situations where this is not possible. In such a case we will work diligently to develop a solution.

We cannot guarantee you that you will have the opportunity to meet this sitter when this situation occurs.  Pet Sitters Plus, LLC. Will try and contact you and keep you informed of the situation.  If you do not feel comfortable with our solution you may refuse and contact other.  You will still be fully charged for our services.
Job Sharing:
Pet Sitters Plus, LLC. does not do job sharing with outside companies, neighbors, family members, cleaning ladies or others.  
Client Scheduling:
All visits must be scheduled through Pet Sitter Plus, LLC. office number (772-494-8575) via texting or calling.  Visits are not to be scheduled directly with sitters, as these visits will not be covered under our insurance, bonding. 

No set in stone times for pet-sitting visits.  We cannot guarantee that can arrive at a specifically scheduled time due to life events.  Pet Sitters Plus, LLC. will work the schedule to ensure that a pet with medical conditions that necessitate a specific visit time will be seen as close as possible to that time. 

Reservations
Pet Sitters Plus, LLC. scheduling does not accept reservation more than six (6) months in advance and for new customers, no less than the three (3) days in advance for walks.  This allows for a meet and greet and completion of required paper work.  We request daily dog walks be scheduled at 48-hours in advance.  For emergency situations we will attempt to assist in any way we can.  All reservations are required to be made through Pet Sitters Plus, LLC.’s office number via text or call.
PAYMENTS:

We accept cash, checks, and credit cards.

Credit Cards:
Visa, Master Card, Discover, and/or American Express.

You may register credit card information with us for your convenience, it is protected in our system & written into a kept in a safe.  It is your responsibility to provide current card information.  If a card is declined a fee may be applied.  Deposits are charged when reservations are made and final payments charged after services completed

Checks:
o An invoice will be emailed upon completion of reservation.
o A self-stamped envelope will be left at your home to mail your final payment when you return home

Return checks:
-$35 charge
Deposits:
Deposits are to be paid at the moment your request is approved.  50% deposits are required for overnights and reservations over $100 are made.  Reservation dates are held for seven (7) days without deposit.
Cancelations Fees:
Overnights:
For extended overnights stays (5 days or more), please contact us at least five (5) days ahead of your schedule to receive a 75% refund of your deposit.  If notification is made less than five (5) days before the assignment no refund is honored.  

For shorter overnight stays (less than 5 days), please contact us up to three (3) days ahead of your scheduled visit to receive a 75% refund of the deposit.  If notification is made less than three (3) days before the assignment no refund is honored.

EARLY RETURN FEES for overnight stays and associated day walks, there will be 50% refund for services not used.

Holiday Cancellation:
Three (3) weeks cancellation notice prior to visit.  Any cancellation that is made with notification less than three weeks in advance will be responsible for the entire fee.
Daily Dog Walks:
If we do not receive 24-hour notification for the cancellation or early return you will be fully charged for our time.  
Transportation:
If we do not receive 24-hour notification for the cancelation you will be fully charged for our time.
Before You Leave:
We will try and contact you at least a three (3) days before you leave to confirm any and all changes if any.  If we need to return to your house for a review of the procedures, then we ask for a weeks’ notice just to schedule the meeting and we will have to charge $25.
Pet Proofing:
Please have the doors closed to any rooms you do not want your pets to enter.
Arriving Home:
Clients are required to contact Pet Sitters Plus via phone or text message as soon as they arrive home.  This notifies Pet Sitters Plus team members that you have resumed resumes responsibly for your pets and found everything in acceptable condition.  If we are not contacted, we will carry out the services as though you have not returned and you will be charged for our time.
Unforeseen Purchases:
Pet Sitters Plus understands that you can never be ready for everything so, we are prepared to step in and assist.  We will purchase all needed martials that are required to get the job done correctly.  The pets’ owner will be charged for:

• Time- $ per hour
• Mileage- $1.00 per mile
• Product (s)- statement balance

Please do keep this in mind when you are getting ready to leave town.

772-494-8575
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